cubre

Refund, Dispute & Cancellation Policy

Last updated 2026-08-18

This policy explains how to cancel, how refunds work, and what to do if you disagree with a charge. It applies to subscription fees that Cubre Inc. (“Cubre,” “we,” “us”) charges a business for use of the Cubre software.

1. Cancellation

You can cancel at any time. There is no minimum term, no cancellation fee, and no penalty for leaving.

  • Cancellation takes effect at the end of the billing period you have already paid for. You keep access until then.
  • We do not automatically charge you again after you cancel.
  • To cancel, email support@cubre.app from an address associated with your account and tell us you want to cancel. We will confirm in writing.

2. Refunds

Subscription fees are billed in advance.

  • If Cubre is not right for your business, email us within 30 days of a charge and we will refund that charge in full. No explanation required.
  • After 30 days, fees already billed for the current period are not refundable, but you can cancel at any time to stop future charges. See section 1.
  • If we bill you in error — a duplicate charge, a charge after cancellation, or a charge for the wrong amount — we will correct it in full, regardless of when you tell us.
  • If we discontinue the service during a period you have paid for, we will refund the unused portion.

Refunds are returned to the original payment method. Once we approve a refund, the time it takes to appear on your statement is determined by your bank or card issuer, not by us — typically five to ten business days.

3. Your data when you leave

Cancelling does not destroy your data immediately. If you want a copy of your data, or want it deleted, email us and we will help. Ask before you cancel where you can, so we can arrange it while your account is still active.

4. Billing disputes

Please contact us first. Email support@cubre.app with the date and amount of the charge and what you believe is wrong. We will acknowledge within three business days and aim to resolve it within ten.

Most billing problems are ordinary mistakes and we would rather simply fix them. If we agree a charge was wrong, we will correct it in full. If we disagree, we will explain why in writing and tell you what we can offer.

You always retain the right to dispute a charge with your bank or card issuer. Contacting us first is not a condition of that right — it is just usually faster.

5. Changes to this policy

We may update this policy. The version posted on this page is the version in effect, and the “last updated” date above reflects when it changed. A change will not be applied retroactively to a charge already made.

6. Contact

Cubre Inc. 1209 Intrepid Dr Fort Collins, CO 80526 support@cubre.app